退款与取消政策

1. The Short Version

2. Subscription Plans

Cancelling. VIP Monthly and VIP Yearly renew automatically. You can cancel at any time from your account settings, or by emailing us. Once cancelled, no further payments are taken. Cancellation does not automatically refund the current billing period — your access continues until the end of the period you have already paid for.

First-purchase refund. If you are not satisfied, you may request a full refund within 14 days of your first subscription payment, provided you have not completed more than 20% of the paid course content. This is designed so you can look around properly and still change your mind.

Renewal refunds. If a renewal payment was taken and you did not intend to continue, contact us within 7 days of that renewal and, provided you have not used the service in that period, we will refund that renewal. We will also cancel the subscription for you so it does not happen again.

3. One-Time Digital Products

Name Report. This is a personalised digital product generated on demand. Because it is delivered instantly and in full, it cannot be refunded once it has been generated. If the report has not yet been generated, or if it failed to generate for a technical reason, we will refund you in full.

Lifetime Membership. You may request a full refund within 14 days of purchase, provided you have not completed more than 20% of the paid course content.

4. If Something Does Not Work

If you were charged but did not receive access, or content was delivered faulty or materially different from its description, you are entitled to a full refund regardless of the time limits above. Contact us and we will fix it or refund you.

5. Consumers in the EU, UK and Similar Jurisdictions

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction granting a statutory right of withdrawal, you normally have 14 days from purchase to withdraw from the contract without giving a reason.

By purchasing and choosing to access digital content immediately, you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the digital content has been delivered and you have begun to access it, as permitted for digital content under EU consumer law. Where you have not yet accessed the content, your statutory withdrawal right is unaffected and we will refund you in full.

Nothing in this policy reduces rights you have under mandatory consumer law in your country of residence.

6. How to Request a Refund

1. Email support@chiname.net from the address you used at checkout (or tell us that address).
2. Include your order number or receipt ID, and the date of purchase.
3. Tell us briefly why you are requesting the refund — this helps us improve.

We acknowledge every request within 2 business days and complete eligible refunds within 7 business days. Refunds are issued back to the original payment method. Depending on your bank or card issuer, it may take a further 5–10 business days for the amount to appear on your statement.

7. Who Processes Your Refund

Purchases are processed by our Merchant of Record partner — the payment provider named on your receipt. The Merchant of Record is the legal seller of record and issues the refund to your original payment method on our instruction. If we approve a refund, you will also receive confirmation from them.

8. Please Contact Us Before a Chargeback

If something has gone wrong, please write to us first. A chargeback is slow, costs both sides money in fees, and usually takes longer to resolve than simply asking us. We would much rather fix the problem, or refund you, than have you go through your bank.

9. Changes to This Policy

We may update this policy. The version published on this page, with the effective date shown above, applies to purchases made from that date. Purchases are governed by the policy in force on the date of purchase.

10. Contact

Email: support@chiname.net
WhatsApp: +86 15725426700
Seller: Qingdao Dehuanyu International Trade Co., Ltd.（青岛德寰宇国际贸易有限公司）